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Privacy Policy
Your privacy, confidentiality, availability and integrity of your personal data are a priority for us, which is why we are seriously committed to treating them in a transparent and secure manner.
The online store [under development] on the website www.artcon.pt NIPC […] based in […] processes the personal data provided by the Customer to respect and enforce the Terms and Conditions, process electronic orders and deliveries and for the necessary communication within the period required by law.
I. Who is responsible for the processing of your personal data?
1. The person responsible for the personal data, in accordance with the GDPR (referred to as the "Regulation") is[…], a company with NIPC [...], based in [...] (referred to as the "Controller");
2. The Controller's contact details are: e-mail: info@artcon.pt, tel.: +351 91 834 93 03;
3. Personal data is any information relating to an identified or identifiable natural person.
The formalization of reports of illegal content must comply with the provisions of Article 16 of Regulation EU 2022/2065 of 19 October 2022: info@artcon.pt
II. Origin of personal data
1. The controller processes personal data obtained with the customer's consent and collected as part of the purchase contract and execution of the electronic order made in the artcon.pt online store;
2. The controller processes only the customer's identification data and contact details necessary to fulfill the purchase contract;
3. The controller processes personal data for delivery and accounting purposes and for the necessary communication between the parties involved in the contract for the period required by law. Personal data will not be disclosed and will not be transferred to other countries.
III. What personal data do we process, for how long and for what purposes?
We will only process your personal data to the extent that it is strictly necessary to ensure the regular operation of this website, ensuring that you enjoy all its features, as well as the provision of our services, in accordance with the General Regulation on the Protection of Personal Data ("GDPR"), Law No. 58/2019, of August 8, 2019 (law that ensures the implementation, in the national legal system, of the GDPR), Directive 2002/58/EC, of July 12, 2002 (directive on the processing of personal data and the protection of privacy in the electronic communications sector), Law No. 41/2004, of August 18 (law that transposes the aforementioned Directive 2002/58/EC into the national legal system), and with other applicable legislation on privacy and personal data protection.
Your personal data will be deleted or anonymized as soon as the purposes for which they were processed cease, without prejudice to situations in which the law or legitimate reason justifies or requires their retention for longer periods.
Below, we will provide you with all the information about the processing of your personal data, in particular, the respective purposes, legal bases, categories of personal data involved and retention periods applied. We will also provide information regarding your rights in terms of personal data protection, as well as about the technical and organizational measures we adopt to guarantee your privacy.
1. The controller stores personal data for the period necessary to comply with the laws and regulations resulting from the contractual relationship between the Customer and the Controller and for a period of 3 years after the conclusion of the contractual relationship;
2. The controller must delete all personal data as soon as the personal data storage period ends.
The controller processes the customer's personal data for the following purposes:
1. Registration on the artcon.pt website in accordance with Chapter 4, Section 2 of the GDPR;
2. To execute electronic orders created by the Customer (name, address, email, telephone number);
3. To comply with laws and regulations resulting from the contractual relationship between the customer and the controller;
4. To execute the purchase contract based on the necessary personal data. The contract cannot be concluded without the personal data.
1. Creating and managing an online account
If you wish to create an online account on our website, we will process certain categories of personal data – identification data, contact details and address data – for this purpose. In your personal area, you can view and rectify the personal data provided, as well as add new personal data; you can also manage your marketing preferences, subscribe to new services and view your latest orders.
We will only process your personal data in strict compliance with the contract set out in these Terms and Conditions and for as long as you maintain an interest in having your online account active on our website. If you wish to delete it, you must request it by sending an email to info@artcon.pt (see details in point IV of this Privacy Policy). Without prejudice to the above, if you do not log in to our website for 2 (two) consecutive years, we will delete your online account by the end of that second year (deletion due to inactivity).
2. Purchase of items on www.arcon.pt (under development)
When you make purchases on this website, under the terms of the respective Service Policy, your personal data will be processed so that we can (a) present you with the range of products available; (b) issue your invoices; (c) deliver your purchases to the addresses you provide us; (d) send you service communications (e.g. order confirmation, information on stock shortages or replacement of items, as well as changes to the website); (e) guarantee our after-sales service (return and/or exchange of items); and (h) ensure, by collecting your internet protocol ("IP") address, our fraud management process, as well as the security of our website and the transactions carried out on it.
Regarding your payment details, these will be collected directly by the financial entities involved, which are responsible for the processing of such Personal Data.
Your personal data will therefore be processed to comply with legal obligations, execute contracts and legitimate interests.
With the exception of billing data, which we will have to keep for the legal period of 10 (ten) years, the remaining information will only be processed while you keep your online account active, as referred to in point 1.
We further inform you that the entity responsible for issuing your invoices and the respective processing of personal data will be the company (to be defined), with headquarters at the address (to be defined), registered at the Land/Commercial Registry Office of (to be defined), under the NIPC (to be defined).
3. Information and Direct Marketing Communications
If you provide us with your consent when creating your online account, we will also process your personal data for the purposes of sending you information and direct marketing communications, whether generic or personalized, which may be based on your purchase history and customer profile, via email and/or SMS.
If you wish to stop receiving these communications, you may do so from your online account (subscription management), send an email to info@artcon.pt (see details in point IV of this Privacy Policy), or click "unsubscribe"/"STOP SMS" in each communication. Without prejudice to the above, if your online account is deleted, we will also stop sending you these communications.
If you do not have an online account but wish to receive our newsletters by email, you may subscribe to them by giving us your consent. In this case, to stop receiving them, you can send an email to info@artcon.pt (see details in point IV of this Privacy Policy), or click "unsubscribe"/"STOP SMS" in each communication. Without prejudice to the above, if you do not open one of our newsletters for 2 (two) consecutive years, we will stop sending them (deletion due to inactivity).
4. Suggestions, compliments, complaints and requests for information:
If you need to speak to us, request information or submit complaints, suggestions or compliments, you can do so using the form we provide on this website.
In our legitimate interest in managing and responding to your requests, we will process some categories of personal data – identification data, contact details and order data – for the period necessary to regularly process your interactions.
Additionally, in compliance with DL No. 156/2005 of 15 September, we provide a Complaints Book in digital format on this website, and the information processed therein may be sent to the Competent Regulatory Authority.
5. Market studies and satisfaction surveys
Some of your personal data may also be processed for the purpose of conducting market studies and satisfaction surveys, generally in the legitimate interest of artcon.pt in ensuring the continuous improvement of its products and services.
In the event that any of the market studies or satisfaction surveys require your consent, we guarantee the provision of the necessary information for this purpose.
Your personal data will only be processed for the period necessary to analyse the study or survey in question, after which we will delete it.
6. Competitions
Participation in our competitions may involve the processing of some of your personal data, so we undertake to provide you with all the necessary, specific and targeted information for each competition we run, in order to obtain your consent for this purpose.
7. To whom may we disclose your personal data?
Your personal data may be disclosed to partner companies (Subcontractors) whose participation is essential to ensure the regular operation of our website, as well as the provision of our services, namely IT, logistics and communications companies. Whenever these companies process your personal data, on our behalf and on our behalf, we guarantee the same level of security and privacy in said processing.
artcon.pt may have to transmit some of your personal data to the Competent Authorities, by legal and/or judicial imposition.
Third parties that process the customer's personal data are subcontracted by the controller. The services of the subcontractors are essential for the successful fulfillment of the contract for the acquisition and processing of electronic orders between the controller and the customer.
The Controller's subcontractors are:
Webnode AG (e-commerce system);
Carriers;
Google Analytics (website analysis);
IV. What are your rights regarding the protection of personal data and how can you exercise them?
Consumer Rights
In accordance with the Regulation, the Customer has the right to:
1. Access to personal data;
2. Rectification of personal data
3. Right to erasure of personal data
4. The right to object to the processing of personal data;
5. The right to port personal data;
6. The right to withdraw consent to the processing of personal data in writing or by email: [….];
7. The right to lodge a complaint with the supervisory authority in the event of an alleged violation of the Regulation.
As the holder of personal data, you may, at any time, revoke any consent you may have given, as well as exercise your other rights in terms of data protection – right of access, right of rectification, right of erasure, right of restriction, right of portability and right of objection – by sending an email to the following email address: info@artcon.pt
With regard to the possibility of revoking any consent you may have given, please note that this does not invalidate the processing of personal data carried out up until that point.
It is important that you use the email address provided above, and not another means of contact (e.g. social networks, etc.), for the purpose of exercising your rights in terms of personal data protection, since this is the only way for Artcon to ensure the centralisation of requests, guaranteeing the security of their processing, the regular validation of ownership and an appropriate and timely response.
We will carefully analyse your requests, assessing their legitimacy and relevance, and we undertake to respond within the legal deadline for this purpose.
If you believe that we have not respected your rights, you may file a complaint with the National Data Protection Commission (CNPD):
Address: Av. D. Carlos I, 134 – 1.º, 1200-651 – Lisbon
Telephone: +351 213 928 400
Fax: +351 213 976 832
Email address: geral@cnpd.pt
V. How can you contact our personal data protection officer ("DPO")?
If necessary, you may contact our DPO via the following email address: info@artcon.pt
VI. How do we protect your personal data?
We apply appropriate technical and organizational measures to protect your personal data, in accordance with good market practices.
Administrative, technical and physical measures, technological controls and procedures are adopted to prevent your personal data from being used, accessed, disclosed or destroyed in an improper or unauthorized manner.
Among others, we highlight some of the measures applied:
Secure storage and transfer of your personal data;
Protection of information systems through controls that prevent unauthorized access to your personal data;
Implementation of mechanisms that guarantee the safeguarding of the integrity and quality of your personal data;
Permanent monitoring of information systems, with the aim of preventing, detecting and preventing the improper use of your personal data;
Redundancy of equipment for storing, processing and communicating your personal data, to avoid loss of availability;
Periodic analysis to detect vulnerabilities or security flaws in information systems.
The data controller assumes all technical and organizational precautions necessary to protect personal data;
The person responsible has taken technical precautions to protect the spaces where data is stored, in particular by protecting access to the computer with a password, using antivirus software and carrying out regular maintenance on the computer.
This Privacy Policy may be reviewed and updated at any time, and you are always guaranteed the appropriate information on this website.
Final provisions
1. By placing an electronic order on the website www.artcon.pt, the customer confirms that he/she is informed about all the terms and conditions of this Privacy Policy.
nditions of personal data protection and accepts them to the extent possible;
2. The customer accepts these conditions by ticking the checkbox on the order form;
3. The controller may update these conditions at any time. A new, updated version must be published on the website.
These Rules come into effect on [website under development/sales suspended]